CONNECT AI
한국어

CONNECT AI email connection guide

Connect NAVER WORKS mail

How to connect the company mail you use on NAVER WORKS to CONNECT AI. You keep your existing address. There is no need to set up Google Workspace or change your domain settings.

NAVER WORKS can show its screens in English or Korean. Menu names are given as on the English screen, with the Korean screen’s name in brackets.

Time needed
About 10 minutes
You need
The NAVER WORKS email address to connect and its sign-in password
Where
Easiest on a computer
Start with step 1Download PDF

The same guide our support team sends.

At a glance

First prepare in your mail service, then connect in CONNECT AI. Follow the steps in order.

  1. In NAVER WORKSStep 1: Create a third-party app password
  2. In NAVER WORKSStep 2: Check that other programs are allowed to connect
  3. In CONNECT AIStep 3: Open the connection screen
  4. In CONNECT AIStep 4: Fill in the fields
  5. In CONNECT AIStep 5: Test the connection and save
In NAVER WORKS

Step 1: Create a third-party app password

Since February 16, 2023, NAVER WORKS only lets other programs sign in with a third-party app password, even if you do not use two-step verification. This is the password you will enter in CONNECT AI.

  1. Sign in to NAVER WORKS with the mail account you want to connect.

  2. At the top right, click your Profile photo (프로필 사진) and choose Security (보안).

  3. Click Create a third-party app password (외부 앱 비밀번호 생성하기), then Create new password (새 비밀번호 생성).

  4. In the app name field, enter a name you will recognize, such as CONNECT AI, and click Create password (비밀번호 생성). Copy the password right away and keep it somewhere safe.

Top right of the NAVER WORKS screen
  1. Profile photo (프로필 사진)
  2. Security (보안)
  3. Create a third-party app password (외부 앱 비밀번호 생성하기)
  4. Create new password (새 비밀번호 생성)
Example drawing · the real screen may look slightly different

Good to know

  • You can create up to five third-party app passwords. If you lose this one, create a new one and update the password in CONNECT AI as well.
Next step · Check that other programs are allowed to connect
In NAVER WORKS

Step 2: Check that other programs are allowed to connect

In NAVER WORKS, your company admin has to allow other programs to access mail. If it is not allowed, the connection fails even with the right password.

  1. In Mail, click the Settings (설정) icon at the top right and open Advanced (고급 설정).

  2. If you see the POP3/IMAP menu, access is allowed. Go on to the next step.

  3. If the menu is missing, ask your company’s NAVER WORKS admin to allow IMAP/SMTP. In the admin console they go to security › service permissions › permission template (보안 › 서비스 권한 › 권한 템플릿) and check IMAP/SMTP.

In Mail — if the last menu is there, access is allowed
  1. Settings (설정)
  2. Advanced (고급 설정)
  3. POP3/IMAP
Example drawing · the real screen may look slightly different
Next step · Open the connection screen
In CONNECT AI

Step 3: Open the connection screen

  1. Sign in at connectai.kr on a computer.

  2. In Settings, go to Email accounts and click Add email account. You can also type connectai.kr/connect-email in the address bar to open the same screen.

connectai.kr · Connect your email account
Gmail (Google)Connect Gmail via your Google account (OAuth 2.0)
Outlook (Microsoft)Microsoft 365 / Outlook.com
Other email (SMTP) (choose this)Naver, Daum, corporate mail servers, and more
Continue
Example drawing · the real screen may look slightly different

  1. On the Connect your email account screen, choose Other email (SMTP) and click Continue.

  2. When the POP3/IMAP setup screen opens, go on to the next step.

Good to know

  • NAVER WORKS mail does not connect through the Gmail (Google) button. Be sure to choose Other email (SMTP).
Next step · Fill in the fields
In CONNECT AI

Step 4: Fill in the fields

If the screen has a Mail service field at the top, choose NAVER WORKS. The server address, port and security fill in by themselves. If there is no such field, enter the values below one by one. Either way, check at the end that the fields match the values below.

connectai.kr · POP3/IMAP setup

Mail service (only if shown)

Choose from the list
NAVER WORKS

If this field is there, choose NAVER WORKS. The server fields below fill in.

Account

Email address
Your full NAVER WORKS email address

e.g. sales@mycompany.co.kr

Password
third-party app password

NAVER WORKS does not accept your usual sign-in password in other programs.

Confirm password
The same password again

Incoming mail server

Protocol
IMAP
Server address
imap.worksmobile.com
Incoming login ID (optional)
Leave blank
Port
993
Security
SSL/TLS

Outgoing mail server (SMTP)

SMTP server
smtp.worksmobile.com
Outgoing login ID (optional)
Leave blank
Port
465

If you type it yourself, replace the default 587 with 465.

Security
SSL

If you type it yourself, change the default TLS/STARTTLS to SSL.

Example drawing · the real screen may look slightly different
Next step · Test the connection and save
In CONNECT AI

Step 5: Test the connection and save

  1. Click Test connection at the bottom of the screen.

  2. Check that both of the results below appear.

connectai.kr · POP3/IMAP setup
Incoming serverIncoming connection succeeded
Outgoing serverOutgoing connection succeeded
Test connectionSave and finish
Example drawing · the real screen may look slightly different

  1. If both succeed, click Save and finish. If either one fails, this button stays disabled — see “If it won’t connect” below.

  2. You’re done when Email accounts in Settings shows Connection normal.

That’s it — you’re connected

After connecting

  • Email you send from CONNECT AI goes out from this NAVER WORKS address.
  • Buyer replies are fetched every 5 minutes. If a reply doesn’t show up right away, give it a little time.
  • Your mail stays in your NAVER WORKS mailbox. CONNECT AI never edits or deletes it.
  • Changing any field clears the test results. After a change, click Test connection again.

If it won’t connect

When a test fails, the screen tells you why. Find the message below.

If you see this

Authentication failed

What to do
  1. Check that you entered the third-party app password. Your usual sign-in password will not work.
  2. Check that the POP3/IMAP menu appeared in step 2. If it did not, ask your admin to allow IMAP/SMTP.
  3. If both are right and this keeps appearing, your company may restrict IP addresses. See “Still failing with the right password?” below.
If you see this

Connection test failed for an unknown reason

What to do
  1. Check that you entered the third-party app password.
  2. Check that you finished the steps in NAVER WORKS (from step 1).
  3. If both are right, your company may block other programs from connecting. See “Still failing with the right password?” below.
  4. If it still fails, take a screenshot and send it to our support team below.
If you see this

The server didn't respond Couldn't reach the server

What to do
  1. Check the server address and port again. The ports are 993 for incoming and 465 for outgoing.
  2. Make sure there are no extra spaces or missing letters in the addresses.
If you see this

TLS negotiation failed

What to do

Check the security setting again: SSL/TLS for the incoming server and SSL for the outgoing server.

If you see this

Your mail service is blocking connections from the CONNECT AI server's IP address

What to do

Your mail service is blocking the CONNECT AI server. See “Still failing with the right password?” below.

If you see this

Form values changed during the test

What to do

You changed a field while the test was running. Click Test connection again.

If you see this

The Test connection button is disabled

What to do

Fill in every field: the full email address (including everything after @), the password and its confirmation, the incoming and outgoing server addresses, and the ports (numbers only). Also check that both password fields match.

If you see this

The Save and finish button is disabled

What to do

Both the incoming and the outgoing test must succeed. Find the message from the side that failed in this list.

Still failing with the right password?

NAVER WORKS lets your company admin block other programs from reaching mail. When that happens, the screen may say “Authentication failed” even though the password is right.

  • If your company admin allows access only from specific IP addresses, the CONNECT AI server IP must be on that list. Ask our support team for the server IP.
  • Blocking sign-ins from abroad does not apply to external programs such as IMAP.

Leave your domain settings alone

Google Workspace and MX records

  • You do not need to change your domain settings to connect mail. You do not need Google Workspace either.
  • If you change your domain’s MX records or add another provider’s (such as Google’s), mail to your company goes there first. Mail for staff who have no account there can bounce.
  • If you have already changed them, remove only the line you added and keep your original mail service’s lines.

Need help?

Send us a screenshot of where you got stuck and we will look at it with you. You do not need to send your password.

CONNECT AI supportsupport@connectai.krWeekdays 10:00–18:00 (KST)